Our Policies


 Website Policy & Terms and Conditions of Use | Lactation Support Office Policies  | Notice of Privacy Practices of the Lactation Professional





The Nest Website Policy and Terms and Conditions of Use

This page states the Terms and Conditions under which you, the website visitor (hereinafter “you” or “visitor”), may use this site, the content of which is owned by or licensed to The Nest & Company. By using this site, you agree to be bound by all of the Terms and Conditions set forth below. If you do not accept these Terms and Conditions, please do not use this site. The Nest & Company may, at its sole discretion, revise these Terms and Conditions at any time; therefore, you should visit this page periodically to review the Terms and Conditions.

The Nest & Company seeks to : providing evidence based education and support, centralizing resources and building community in an inclusive, judgment free environment for existing families, expecting parents, and birth professionals.

Although The Nest & Company strives for timeliness and accuracy in all of its materials, The Nest & Company makes no representations, warranties, or assurances as to the availability, accuracy, currency, or completeness of this site or its contents. The Nest & Company shall not be liable for any damages or injury resulting from your access to, inability to access, or use of this site, including, without limitation, any damages or injury arising from any links to other sites contained within or referred to in this site.


The Nest & Company is committed to preserving your right to privacy. The Nest & Company does not collect identifying information about you (such as your name, address, telephone number, or email address) unless you voluntarily submit that information to us through our Contact Us page, our newsletter subscription pages, or other means.

Please do not provide any confidential information (including health information) to us via electronic communication. Any information you do submit will not be sold to any third parties. If we publish any information you provide to us on the website, we will only disclose personally identifiable information agreed upon by you.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you are concerned about the information You have provided to The Nest & Company or would like to review, update, or delete that information, please contact us at The Nest & Company “. The Nest & Company will make reasonable efforts to comply with your wishes.

Contact Us and “Ask an Expert”

The Contact Us page is the primary means of communication with The Nest & Company for a website visitor. Website visitors may use the Contact Us page to send questions or content suggestions to us. Any health information submitted through the Contact Us pages is not stored in a way that is personally identifiable. We may, unless you indicate otherwise, store, edit, and excerpt your email for use in Q&As, presentations, analyses, and other similar purposes. In these cases, we will delete any content that would specifically identify you as the writer of the email.

The information provided through the Website is for educational purposes only and should not be considered medical advice. It is not meant to replace the advice of the physician who cares for you or your child. All medical advice and information should be considered to be incomplete without a physical exam, which is not possible without a visit to your doctor.

Medical Disclaimer

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. The Nest & Company makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website, and such information is subject to change without notice. All information provided on the website is general information provided for educational purposes. You are encouraged to confirm any information obtained from or through this website with other sources, and review all information regarding any medical condition or treatment with your child’s physician. Never disregard professional medical advice or delay medical treatment because of something you have read on this website.


The only personally identifiable information that is actively collected by The Nest & Company is email addresses of individuals who opt-in to our newsletter programs. These email addresses are only used for delivering our newsletters. Users may remove their email address from our list by using the unsubscribe link provided at the bottom of each newsletter.

User Submissions

The Nest & Company welcomes your comments on its site and content. However, you acknowledge that if you send us suggestions, ideas, notes, drawings, concepts, photographs, or other information (collectively, the “Information”), the Information shall be deemed, and shall remain, the property of The Nest & Company. By submission of any Information to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such Information and shall be entitled to unrestricted use of the Information for any purpose whatsoever, commercial or otherwise, without compensation to you.

As a user of this site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following: transmit to us material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; send material that reveals trade secrets, unless you own them or have the permission of the owner; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person.

The Nest & Company reserves the right to expel users and prevent their further access to this site for violating these terms or the law and reserves the right to remove any communications from this site. The violation of any of the terms and conditions set forth on this Terms and Conditions page shall result in the immediate revocation of your right to use the content and obligates you to immediately destroy any copies of the content in your possession.


This site contains links to websites owned by third parties. These links are provided solely as a convenience to you and are not an endorsement by The Nest & Company of the contents of those other sites. The Nest & Company is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If you decide to visit any third-party sites using links from this site, you do so at your own risk.

The Nest & Company does not recommend, endorse, or make any representation about the efficacy, appropriateness, or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers, or other information that may be contained on or available through this website. The Nest & Company is not responsible nor liable for any advice, diagnosis, treatment, or any other information, services, or products that you obtain through this website.

Disclaimer of Warranties

The Nest & Company does not warrant that the site will operate error-free or that the site or its server are free of computer viruses or other harmful material. If your use of the site or the site’s material results in the need for servicing or replacing of equipment or data, The Nest & Company shall not be responsible for those costs. This site and its material are provided on an “as is” basis without any warranties of any kind. The Nest & Company, to the fullest extent permitted by law, disclaims all warranties, including the warranty of merchantability, non-infringement of third parties’ rights, and the warranty of fitness for a particular purpose.

Disclaimer of Consequential Damages

In no event shall The Nest & Company, its medical consultants, or any third parties mentioned in the site content be liable for any damages whatsoever (including, without limitation, incidental, consequential, or punitive damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use material on this website or sites linked to this website whether based on warranty, contract, tort, or any other legal theory, and whether The Nest & Company is advised of the possibility of such damages.

Use of Site Material

The contents of this site, including, without limitation, text, graphics, images, and other content (the “Content”) are owned by or licensed to The Nest & Company and are protected by copyright under both United States and foreign laws. Unauthorized use of the Content violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Content on any copy you make of such material. You may not sell or modify our Content or reproduce, display, distribute, or otherwise use the Content in any way for any public or commercial purpose. Use of the Content on any other website or in a networked environment is prohibited.


This site originates from within the United States. The Nest & Company does not claim that the Content on this site is appropriate or may be used outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

These Terms and Conditions are governed by the substantive laws of the State of California, without respect to its conflict of laws principles. You agree to submit to the jurisdiction of the courts situated in the State of California with respect to any dispute, disagreement, or cause of action related to or involving this site. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in this site, these Terms and Conditions constitute the entire agreement between you and The Nest & Company with respect to your use of this site.



Lactation Support Office Policies



The Nest & Company believes that part of good health care practice is to establish and communicate a financial policy to our clients. We are dedicated to providing the best possible care for you, and we want you to completely understand our financial policy.

PAYMENT is expected at the time of scheduling your appointment (unless your  insurance approved coverage or a payment plan was previously requested). We will accept cash, credit card and HSA/FSA (prior approval from your insurance may be required).

PAYMENT PLAN: If you request a payment plan to cover the cost of services a down payment of 50% of the total cost is required to schedule your appointment. It is required that we keep a valid credit card and ID/DL on file and enroll in an automatic payment plan for the remaining balance. An additional $5.00 will be added to the cost to cover the arrangement and management of the payment plan.

CANCELLATIONS OR MISSED APPOINTMENTS: Please remember to cancel or reschedule 24 hours in advance. Cancellations and re-scheduled sessions will be subject to a $50.00 charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session less than 15 minutes, you may lose some of that session time. If you arrive 15 minutes or more past your scheduled session time, you will be required to reschedule your appointment and will be assessed the $50.00 fee.

COLLECTION FEES: I understand that in the event my account is placed in collection status, any additional fees incurred due to this, will be added to my outstanding balance. This includes but is not limited to late fees, collections agency fees, court costs, interest and fines. I understand that these additional fees will be my personal responsibility to pay in full



If you need to contact us between visits, you can do so via phone during business hours only. When we are not immediately available you can leave a voicemail and we will attempt to return your call within 24 hours. We do not conduct consultations via telephone. Please note that Face- to-face or virtual sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions are available for Follow-up sessions only. Any concern or issue unrelated to your previous visit will require another consultation. If a true emergency situation arises, please call 911 or any local emergency room.



We cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. If you prefer to communicate via email or text messaging during the immediate two weeks after your visit, we will do so. If you opt in purchasing On-going Text & Email Support this will be continued support provided to you via text messaging and email. While we may try to return messages in a timely manner, we cannot guarantee immediate response. We strive to respond to your messages within 24 hours during regular business hours. Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California. Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your lactation care professional chose to use information technology for some or all of your treatment, you need to understand that: You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. All existing confidentiality protections are equally applicable. Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee. Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent. There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to treatment, better continuity of care, and reduction of lost work time and travel costs. Effective treatment is often facilitated when the healthcare provider gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. The provider may make assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in services, potential risks include, but are not limited to the provider’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the provider not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the provider.



Due to the importance of your confidentiality, we do not accept messages or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that communicating on these sites can compromise your confidentiality and our respective privacy. If you have questions about this, please bring them up when we meet and we can talk more about it.



If you are a minor, your parents may be legally entitled to some information about your treatment. We will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.



Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. We may terminate treatment after appropriate discussion with you and a termination process if we determine that the treatment is not being effectively used or if you are in default on payment. We will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If treatment is terminated for any reason or you request another provider, we will provide you with a list of qualified lactation professionals to treat you. You may also choose someone on your own or from another referral source. Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, we must consider the professional relationship discontinued.



Notice of Privacy Practices of the Lactation Professional


The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law designed to protect your privacy whenever your health care providers (like the lactation consultant) have to discuss your case, or send information about you to different offices. We have to keep a file to record our consult – but we promise that the private, protected health information (PHI) in it will be kept confidential.

The Lactation Professional can freely share all the details of your personal health information for purposes of “treatment, payment and health care operations.” That means the Lactation Professional can talk to you about your situation, and discuss it with your other health care providers. If you are referred to other specialists, the Lactation Professional can send the information on to them. The Lactation Professional can also share information with your health insurance company if they need it.

The law also requires the Lactation Professional to share your information under other, very precise situations: for example, if a subpoena has been served on this office, to turn over medical records ... or a federal agency is investigating a complaint that we have not been protecting your privacy

Any other time the Lactation Professional shares your personal health information, it has to be with your specific authorization: you have to okay it, in writing, first. For example, you may want us to send information about your consultation to the Human Resources Dept. where you work, so they can pay you back under their workplace lactation support program. When you do give us permission to turn over information about you, we can give out only the minimum amount of information needed to get the job done.

Under HIPAA, the Lactation Professional can call or write you to remind you to come back for an appointment, or to tell you how you can get a product or service that might interest you and your family.

You have four rights under HIPAA: (1) Access (you can ask the lactation consultant to see all the PHI she has about you); (2) Amendment (you can ask the lactation consultant to change her files to amend inaccurate PHI); (3) Disclosure Accounting (you can ask to whom the lactation consultant has given your PHI) and (4) Restriction Request (you can put limits on the lactation consultant’s use and sharing of your PHI).

Our duty under to HIPAA is to give you this notice, so you understand we have promised to keep your private health information confidential. If we change this notice in the future, we’ll give you a new copy.

We have a Privacy Officer in this office, whose name and phone no. are: Jenica Willis at (661) 234-9894. This is the person who can answer your questions or concerns about how we protect your privacy.

You can complain if you think your privacy hasn’t been protected by the lactation professional. First, you’d have to bring your complaint to the Privacy Officer, who has a duty to try to patch things up. We can’t penalize you for making a complaint. If the Privacy Officer doesn’t address your complaint adequately, you can go over that person’s head to the Office of Civil Rights of the federal Health and Human Services Dept., to ask that a formal investigation be made. You can get all the details from them by learning how to file a complaint at. You can’t go to court and sue us over a HIPAA violation -- but you can ask HHS to investigate.

If you need another copy of this privacy policy or need to review this policy again you can obtain a copy from our physical office at 1031 17th Street, Bakersfield, CA 93301. You can also access this from our website at www.thenestandco.com